FAQs

  • What is the shipping time for your products? Most products have a shipping time of 4 to 12 days in the US, and 10-20 days for the Rest of the World. 

  • How long does it take to process an order? Our processing time is from 1 to 3 days.

  • What is your return policy? We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at info@dogsandcatsstore.com.

  • What if I receive a damaged or defective item? Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Can I exchange an item? Yes, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • Is there a cooling off period for EU customers? Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • How long does it take to receive a refund? We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@dogsandcatsstore.com.

  • What is Dogs&Cats all about? At Dogs&Cats, we're dedicated to enhancing the happiness and well-being of pets and their owners. We believe in creating reliable and comfortable pet products that don't harm any dogs and cats. We design simple, useful solutions for common needs, with a focus on quality, durability, and originality. Our products are crafted to cater to the needs of your pet, making sure that their safety and comfort are a priority